Chris Keeps Customers

Solving Problems


Developing People


Professional Servicers of California

Topic: Enhancing the Customer Experience

Customer Experience Summit            Topic: The Fast Track to Customer Centric Transformation

A Customer Experience Expert

Latest Engagements

Chris is a proven dynamic Thought Leader in the areas of customer experience and service delivery. His passion for customers has shaped his approach to creating innovative solutions both in technology and practice that truly make customers for life.

Global Warranty and Service Contract Association (Sept15)

Topic: Open Claims Management and NPS

I couldn't be more pleased that you've found my personal website!


Many people call when looking for a speaker for their conference or meeting. Here you will find the subject matters in which I am versed and events in which I am speaking.

I enjoy sharing my experience with others and I have had the privilege of acummulating knowledge from some of the world's best employers: Circuit City, Hitachi, Montgomery Ward, GE, and AIG. I have gained experience in the private sector as well as an equity holder in ServicePower and Service Net Warranty. 

In all my positions, I have been charged with customer acquisition, growth, and retention. As I have matured my God given talent has centralized in Customer Retention!